4 Castlegate House, Bath Street, Ashby de la Zouch LE65 2FH
Cancellation & No-Show Policy
Creating the very best client experience by delivering exceptional treatments at a time that Is convenient to them, will always be paramount to us. We are grateful that our clients treat us with utmost respect when it comes to cancelling or rearranging appointments, we have always been provided with as much notice as possible when cancellation simply cannot be avoided. Due to a recent increase in number of no shows and last-minute cancellations, we have no choice but to enforce our updated cancellation policy.
Cancellations under 24 hours:
If you are to cancel your appointment, with less than 24 hours’ notice, you will be charged 50% of the treatment that has been cancelled.
If you ‘no-show’ for an appointment, you will be charged 50% of the appointment missed. This must be paid as soon as possible – future bookings will only be made once the payment has been made.
We kindly send out our appointment reminders by email and text message 48 hours in advance, to give our clients the opportunity to cancel/rearrange in advance if needed.
As always, our Cancellation Policy will always be applied with thought and care to each individual client’s circumstances.
Thank you for your understanding and continued support.
Jane & The Beauty Room Team
Missed appointments will be charged on to your next appointment unless a minimum of 24 hours notice is received.